What We Collect and Why
When you register, we collect the name, email address and phone number you provide. When you fund your account through bKash, Nagad or Rocket, our payment processor records the transaction reference and wallet number — we do not store your full mobile banking PIN or password
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at any point. We also collect device identifiers, browser type and session logs to keep your account secure and to detect unusual login activity. If you contact our support team, that conversation is stored so we can follow up accurately. We do not sell your personal
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data to third parties. Data is processed only to operate your account, process withdrawals, and meet any legal obligations that apply in the regions where we are permitted to operate. Retention periods vary by data type: transaction records are kept for as long as required by
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applicable law, while session logs are cleared on a rolling basis. You can request a copy of the data we hold on your account by writing to our support address. Availability of this service depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.